Had to share another story with you guys from an email I received just a few weeks ago asking for my .02 when it came to customers and boundary line disputes! We've all dealt with it and see them, but sometimes customers get even a little crazy for my liking when they want that land grab back!
I wanted to weigh in and give my opinion on what I think is the most conservative approach to tackling this potentially volatile situation with clients. You see, when dealing with boundary disputes, it always seems like a zero sum game. Someone is going to lose, and you don't want to be associated with that result.
I try to communicate to my customers that the extra 4 ft land grab isn't worth it for me to participate in their little turf battle. I try to stay out of it and just go with the flow how we've always mowed the lawn.
But everyone once in a while, we all know that those customers in subdivisions want that extra 5 feet, and want us to do "one more pass". That's when it gets a little awkward, and I just tell customers politely that I'm out, and don't want to get in the middle of it!
It's a tough one though because, one side of me wants to keep my customer happy and do what they "hired" me for, but the other side of me says I don't want to get stuck in the middle of the dispute! Especially when the neighbor just may in fact be another customer of yours!
What do yo guys do in this predicament and scenario? Do you do what the customer asks, or kind of like myself, play the conservative approach and let the neighbors figure it / talk it out? Let me know with a comment down below!
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Territory Disputes?! ► What To Do When Customers Argue About Boundary Lines! lawn mowing business how to start | |
| 519 Likes | 519 Dislikes |
| 26,564 views views | 75.4K followers |
| People & Blogs | Upload TimePublished on 5 Oct 2018 |
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